Transaction Policy

REFUND
POLICY

01 // Refund Eligibility

VCTX offers refunds under the following conditions:

[PRE-APPROVAL]

Founders can request instant refunds before any submissions are approved. Processed automatically via server-initiated transfers.

[POST-APPROVAL]

Requires support ticket submission and admin review. Resolution occurs within 48 hours or escalates to core team.

02 // Refund Request Protocol

  1. 01. Connect wallet authenticate session
  2. 02. Navigate to Dashboard
  3. 03. Execute "Request Refund" (Pre-approval) OR
  4. 04. Submit Ticket via /contact (Post-approval)

03 // Processing Time

Refunds are processed in $VCTX tokens directly to origin wallet.

  • :: Instant (Pre-approval)
  • :: < 48 Hours (Post-approval Review)

04 // Non-Refundable States

  • [!] Payouts distributed to contributors
  • [!] Flagged fraudulent activity
  • [!] Terms of Service violations

05 // Disputes

For disputes, submit a support ticket.RESPONSE_SLA: 48_HOURS